In Europe, the maximum speed limit in many areas is 25km/h. You can use ECO mode, which has a maximum speed limit of 25km/h. If you need a higher speed when exploring the wild, you can download the FREEDARE app and switch to sport mode, which has a maximum speed of 45km/h, so you can enjoy the fun of riding in the wild.

Age requirements for riding an ebike vary by state and local Age restrictions for electric bikes (eBikes) differ across states and primarily pertain to Class 2 or Class 3 electric bikes.Certain state-specific exceptions exist if an adult accompanies the rider.In many states without official age requirements, riders under either 16 or 18 must wear helmets.

In states where eBikes are categorized as mopeds or scooters, licensing and registration are typically mandatory. Alabama, Alaska, Massachusetts, Missouri, New Mexico, Wisconsin, and North Dakota presently mandate a license for eBike operation. However, in states employing the three-tiered classification system, electric bikes are typically exempted from registration, licensing, or insurance mandates.

Some states classify e-bikes as motor vehicles similar to mopeds, requiring the same licensing and registration requirements. However, most states do not require e-bike insurance. While few mandate driver insurance, individuals can choose to include e-bikes in their home and contents insurance to protect against theft or damage.

Yes, Freedare ebikes come mostly assembled, and assembly is typically straightforward, even for novices. Detailed assembly instructions are provided, and our customer service team is available to assist you if needed. Additionally, we offer free shipping on all orders.

Freedare ebikes offer numerous benefits, including GPS anti-theft, eco-friendly transportation, cost savings on fuel and maintenance, improved fitness, and the ability to explore more areas with ease.

Saiga is an electric bike that blends traditional design with smart innovations. Featuring a robust 750-watt motor, a removable 20Ah Samsung battery, Shimano 7-speed gearing, and puncture-resistant Kenda fat tires, Saiga offers ample power and durability for your rides.

Moreover, Saiga comes with app control and a GPS positioning system, allowing you to remotely locate your bike and receive alerts in case of any unauthorized movement. To explore more features of the Freedare Saiga, check out this video: https://www.youtube.com/watch?v=hIcDtyJ6PA8

Eden is a sleek and stylish electric bike packed with smart innovations. Featuring a powerful 750-watt motor, a removable 20Ah Samsung battery, Shimano 7-speed gearing, and puncture-resistant Kenda fat tires, Eden is designed for versatility and convenience. Whether you're running errands, walking your pet, or simply cruising to your favorite cafe, Eden is the perfect companion for any occasion.

Additionally, Eden comes with app control and GPS positioning, allowing you to track your rides and customize settings right from your smartphone. To learn more about Eden's features, check out this video: https://youtu.be/BjqZ8y3uKTQ?si=BOSFgApu8oUMJ4Le

Your credit/debit card will be charged immediately upon placing your order, regardless of whether it's for a pre-order or back-order item.

Freedare does not impose any additional charges on our customers. Our payment currency is US dollars, Canadian users may generate the exchange rate.

The international fee is contingent upon your banking institution; certain banks may levy this fee. For further inquiries regarding this matter, please reach out to your bank directly.

The tracking status indicates your package's current location and status during transit. Common statuses include "In Transit," "Out for Delivery," and "Delivered." For detailed explanations, refer to the carrier's website or contact our customer service team.

If your package was returned to sender, please reach out to our customer service team for assistance. We will work to resolve the issue and arrange re-delivery or provide a refund if needed.

If your package was marked as delivered but not received, first check with neighbors or household members. If you still can't locate it, contact our customer service team for assistance in locating the package or initiating a lost package investigation with the carrier.

Upon successful order placement, a confirmation email with order details and a confirmation number should be automatically sent to the provided email address. If you don't see it, check your spam or junk folder. If not found, contact our customer service team for assistance in obtaining your confirmation number.

The extended warranty could come at a different cost depending on the type of product and extended period.

Please get in touch for more information.

In case of any issues with your ebike, please don't fret. Simply reach out to our support team, and we'll assist you in resolving the problem. We'll also ensure that any necessary replacement parts are shipped to you promptly. Our after-sales department will continue to follow up until your matter is fully addressed.

Certainly, you can return unwanted items for a refund within the specified return period. Please ensure the item is unused, in its original packaging, and accompanied by proof of purchase. Please inquire for more information about our Refund Policy.

You may use the original packaging to ensure the safe return of the item. It's important to securely package the item to prevent damage during transit.

Upon receiving your returned item, we'll promptly initiate the return process. While the exact processing time may vary depending on the volume of returns, rest assured, we strive to complete the process as swiftly as possible.

Refunds are typically processed within a few business days after we receive the returned item. The timeframe for the refund to appear in your account may vary depending on your payment method and financial institution.

Please follow these tips to ensure your bike is well cared for when you're not using it.

 1. Park in accordance with local rules and regulations, especially if you're in a public place.
2. Park in a dry location whenever possible. lf you must park outdoors in rain or wet conditions, do not do so for an extended period of time, and afterward park in a dry location to allow the bike systems to dry out.
3. Do not park or store your bike in excessive heat, such as inside of a parked car on a hot day, Always store your bike within this temperature range: -4°F to 140°F(-20°C to 60°C).

Here's a tutorial on how to inflate a ebike tire:

Unscrew the cap on the bicycle tire to locate the valve stem.
Fit the nozzle of the air pump onto the valve stem of the bicycle tire.
If using a hand pump, pump the handle repeatedly; if using a foot pump, press down on the pedal to inflate.
Monitor the pressure gauge and stop pumping when the pressure approaches the recommended PSI (pounds per square inch) as indicated on the tire sidewall.
Note that different valve types require different pump heads. Schrader valves typically use a clamp-on or screw-on pump head, while Presta valves may require an adapter. Also, be aware that certain pumps may not support all valve types.
Once inflated, replace the cap on the tire valve or tighten the valve cap to prevent air leakage.
Remember to always check the tire pressure before riding for optimal performance and safety.

Causes and Solutions for Chain Noise:
Lack of lubrication between chain links can lead to chain noise. To resolve this, apply chain oil or lubricant and then wipe off any excess oil.
Causes and Solutions for Chain Skipping:
a. Clear any debris such as mud, grass, leaves, or branches lodged between the cassette cogs. These foreign objects can hinder proper engagement between the chain and the cassette.
b. Replace the derailleur hanger. If the derailleur hanger is bent or deformed, it can cause chain skipping, necessitating a replacement.
c. Inspect and replace worn components. Check the condition of the cassette, chain, and chainrings for excessive wear. If they are mismatched or excessively worn, they may need to be replaced.
d. Adjust the derailleur. Adjust the limit screws on the derailleur to ensure the chain is properly positioned on the cassette; adjust the barrel adjuster to control the tension of the shifting cable. Also, check and replace the shifter cable if it's bent or broken. This adjustment process can be complex, so it's recommended to visit a local bike shop for derailleur tuning if needed.

Tire pressure may decrease over time due to factors such as temperature changes and air leakage. Regularly check and regulate tire pressure to ensure optimal performance and safety.

Steps to replace a ebike tire:

1. Remove the old tire. Place the ebike on a safe, flat surface and use appropriate tools (such as screwdrivers or tire levers) to remove the tire. If it's a quick-release wheel, loosen the quick-release skewer, lift the frame, and remove the wheel.
2. Remove the inner tube. Deflate the tire, use tire levers to pry open the tire, and inspect the inner tube for damage or leaks. Repair or replace the inner tube as necessary.
3. Install the new inner tube. Place the new inner tube inside the tire, ensuring it lies flat without twisting. Partially inflate the inner tube to prevent it from moving within the tire.
4. Install the tire. Mount one side of the tire onto the wheel hub, align the valve hole, insert the valve of the inner tube into the hole, and tuck the tire onto the rim from both sides. Ensure the inner tube remains flat without twisting. Once the tire is in place, use tire levers to adjust and ensure the tire's edge is snug against the rim.
5. Inflate and inspect. Inflate the tire, being careful not to exceed the recommended maximum tire pressure. Check the tire pressure, typically between 80~100psi.
6. Adjust brakes and wheel. Re-adjust the brake pads to ensure they make good contact with the new tire. Check the wheel for smooth rotation without any looseness or binding.
7. Install and inspect. Place the tire back onto the frame, align the quick-release skewer with the wheel hub's holes, and tighten the skewer to secure the tire firmly onto the frame.
8. Test ride. Take a short test ride to ensure the tire functions properly. If necessary, make further adjustments or repairs.
Throughout the process, prioritize safety and avoid using excessive force. If unfamiliar with any steps, seek assistance from a professional.

1. When encountering loose gravel or debris on the road, it's advisable to reduce riding speed.
2. During rest stops while cycling, occasionally check the tires for stones, glass shards, or other debris. If any are found, they should be promptly removed.
3. After covering a certain distance, such as over 2000 kilometers, if the tires show significant wear or develop small cracks, it's important to replace them promptly to avoid potential hazards.
4. Our tires are marked with recommended inflation pressure values. It's recommended to inflate the tires to 70-80% of the maximum pressure indicated. This not only protects the rims but also enhances riding comfort.

1. Charge Timely:
Charge the battery when it falls below 25% capacity to help prolong its lifespan.
2. Develop Good Riding Habits:
Avoid frequent hard braking and sudden acceleration. Try to maintain a consistent speed to reduce battery load.
3. Avoid High Temperatures in Summer, Stay Warm in Winter:
Charge the bike in shaded areas to minimize temperature effects on the battery. The maximum charging temperature range is 32°F to 113°F (0°C to 45°C).
4. Prevent Battery Damage from Long-Term Disuse:
If the electric bike is not used for an extended period, fully charge it before storage. Charge the bike 1-2 times per month to prevent sulfation damage to the battery.
For more information, please refer to pages 21-27 of the Freedare electric bike user manual. For access to the online manual, please contact our customer service.